![]() Their finance team is either incompetent or acting maliciously. These people do not care about their customers as soon as the transaction has been completed. They care more about flipping inventory than their paying customers. They are somehow still working on the financing, despite having already listed my old car for sale. The delivery was delayed because of a part they "had to order from Germany." The part that caused the delay was missing when the car showed up. My new car arrived last night with parts missing, non-working key, and dirty. Over two weeks ago I traded in my car at this location. Just an absolutely miserable experience all-around, which is saying something considering the reputation that franchise dealerships carry. Normally I take dealership reviews with a grain of salt, but this place is beyond the pale. Their ethics and sales tactics need work. The real kicker is I went to another dealership to possibly trade this vehicle in and was told there were four owners over five years ranging from Hawaii to Tucson. ![]() So I paid almost $500 for a component piece that was not covered under my extended warranty that I purchased on a car that was supposed to be a Certified Pre Owned vehicle. Anyone in the car businesses knows the bread and butter of a dealership is the service department. The prices are significantly higher than other shops and I’m pretty sure there’s a reason behind that. The issue is they automatically charge you a $220 diagnostic fee whether you get it fixed there or not so you are basically forced to get the work completed there. I called around and everyone else was charging $149-$189. I was then told I also needed a break fluid flush which is $249. Here we are 6 months later and a major component went out that controls the transmission and starter and guess what, you guessed it not covered under the $3000 extended warranty I was sold. I ended up purchasing it, but before I completed the purchase the finance gentleman tried to add an additional year of payments to my agreement. I asked why such low miles and was told it was used as a loaner vehicle and that nobody ever owned it. The next day I css as me down and looked at it and it was a very nice vehicle. They said it would be back the next day and for me to leave a deposit so it wouldn’t be sold. I drove down to the dealership and it was gone. I spoke with the used car manager and they said they had the car available to look at. The look of the car caught my daughter’s attention, and the mileage (26,000) caught my eye.
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